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Iconixx Customer Support

Standard Support

Iconixx offers multiple, comprehensive Support Levels and options, allowing you to choose the Support subscription that best meets your needs. All Customers receive Standard Support included with their current Software Subscription. Customers may elect to purchase an additional Extended, Premium, and Weekend Support package to receive enhanced support features as summarized below.

strategic Iconixx Support Feature strategic Standard Support strategic Extended Support strategic Premium Support
99% Availability Target Included

Included

Included
Email Support Included Included Included
Phone Support Included Included

Included
Remote Troubleshooting Included Included

Included
Normal Support Hours: Monday - Friday 8AM - 5PM US Central Time -- Included

Included
24 hrs/Week Day Support Hours: Monday - Friday 7AM - 7PM US Central Time -- --

Included
Weekend Support Hours: Saturday & Sunday(available for a fee) 8AM - 5PM 7AM - 7PM

24/7
Designated Support Contacts 2 4 7
Iconixx Support Resources Support Team Assigned Resource Concierge Team
Support Ticket Reviews Quarterly Quarterly Monthly
Management Escalation of Critical Issues If unresolved 48hrs If unresolved 24hrs Immediate
Uptime SLA Credit -- Included Included
Product Roadmap Reviews Webinar Webinar Private Session
Customer Advisory Board -- By Invitation Included
Schedule a Free Consultation

Our average activation period is a mere 10 weeks, so you needn’t worry about excessive down time.

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Ballast Point Ventures

Ballast Point Ventures is a later-stage venture capital fund established to provide expansion capital for rapidly growing, privately owned companies in diverse industries, with a particular emphasis on companies located in Florida, the Southeast, and Texas. The BPV partners have more than 70 years of combined experience investing in and building high-growth companies in a number of industries, including healthcare, business services, communications, technology, financial services, and consumer goods. BPV has $200 million under management and seeks to make equity investments ranging from $3 million to $10 million.

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Harbert Management Corporation

Harbert Management Corporation seeks to generate superior returns for their investors by identifying and investing in the most promising early growth stage companies in the Southeastern U.S. HMC seeks to capitalize on what it believes are compelling regional dynamics, such as a strong and fast-growing economy, significant research and development activities, and an established entrepreneurial community. The HMC team combines substantial investment, advisory, and operating experience with capital and networking contacts to support great entrepreneurial teams in successfully executing their growth plans. With offices in Birmingham, Alabama; Richmond, Virginia; and Gainesville, Florida, it’s well positioned to partner with entrepreneurs throughout the Southeast.

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KBH Ventures

KBH Ventures was an early investor in Iconixx Software. KBH's investment philosophy plays a significant role in the firm's successful track record. KBH believes in running businesses to be cashflow positive and profitable every month. Startups and companies in a startup mode, such as one that has been purchased in distress, are expected to generate revenue within the first six months and reach profitability within the first 12 to 18 months. KBH also only invests in or acquires companies that are in the startup phase or have less than $20 million in revenues. KBH targets technology companies that offer business-to-business services.

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S3 Ventures

S3 Ventures is an early expansion and growth stage venture firm with $200 million under management. It’s focused on information technology solutions that solve large business problems. S3 also invests in medical devices that improve the human condition. S3 invests in category-defining opportunities. It partners with the team and help focus methodically on what it takes to build a successful company. S3 today helps talented entrepreneurs take their technology and market knowledge and form valuable businesses in a repeatable fashion. Investment sizes start at several million or more for Series A, B, and C financing.